- Introduction
At Weftwear, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website https://weftwear.com/, make purchases, or interact with us through other channels like WhatsApp, social media, and marketplace platforms. By using our services, you consent to the collection and use of your data in accordance with this policy.
- Information We Collect
We may collect the following types of information from you:
a. Personal Information:
When you interact with us, you may provide the following personal details:
- Name
- Email address
- Phone number
- Shipping and billing address
- Gender (optional)
- Payment Information:
To process your orders, we may collect payment-related details, including:
- Payment method (e.g., UPI, card, wallet)
- Transaction history
- Billing information (e.g., billing address, card details processed via payment
gateways)
Note: We do not store any credit card details. All payment processing is handled by secure
third-party payment gateways.
- Device & Usage Information:
We automatically collect data regarding how you access and interact with our website and
app:
- IP address
- Device type, browser version, and operating system
- Pages viewed on our site
- Referrer website URL
- Search terms used
- Time spent on pages
- Purchase history
This information helps us understand usage patterns and improve our services.
- Location Data:
If you enable location services, we may collect your approximate location (via IP address or
GPS) for order delivery purposes and to provide more personalized recommendations.
e. Chat & Communication Data:
When you contact us via WhatsApp or other communication channels:
- Chat history and messages
- Product inquiries and support requests
- Feedback, complaints, or other interactions
- How We Use Your Information
We use your personal information to provide, improve, and personalize our services,
including:
- Order Processing: To process and fulfill your orders, including billing, delivery, and
returns. - Customer Support: To respond to your queries, complaints, or feedback via email,
phone, or chat. - Marketing: To send you promotional emails, SMS, or WhatsApp updates about
products, offers, and discounts (if you opt-in). - Personalization: To tailor product recommendations, discounts, and marketing
offers based on your preferences and browsing history. - Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our
terms. - Improvement of Services: To improve the website, app, and overall user experience,
including using analytics to track website performance.
- Sharing of Information
We do not sell or rent your personal data. However, we may share your information with
third parties in the following cases:
a. Service Providers:
We share your data with third-party companies that assist us in operations like:
Payment Processors: (e.g., Razorpay, Paytm) to handle transactions securely.
Shipping & Delivery Partners: (e.g., Delhivery, Blue Dart) for order fulfillment.
Customer Service Tools: (e.g., WhatsApp Business API, Helpdesk solutions) to
manage customer support interactions.
b. Marketing Partners:
We may share data with marketing platforms like Google, Meta, or email marketing services
to send you relevant promotions and updates.
c. Compliance with Laws:
We may disclose your information if required by law, regulation, legal process, or
governmental request.
- Data Security
We take the security of your personal data seriously. We use industry-standard security
measures such as:
SSL Encryption to secure data transfers.
Firewalls and other security measures to protect our servers.
Access Control to restrict access to personal data only to authorized personnel.
However, no security system is 100% secure. We cannot guarantee the absolute security of
your data, but we are committed to safeguarding your information. - Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this
Privacy Policy. If you request the deletion of your account or personal information, we will
delete it within the time frame required by law, except in cases where retention is needed
for legal or administrative reasons. - Your Rights
As per Indian privacy laws, you have the following rights regarding your personal data:
a. Right to Access:
You can request details about the personal data we hold about you.
b. Right to Correction:
You can request corrections to any inaccurate or incomplete data we hold about you.
c. Right to Deletion:
You can request that we delete your personal data, subject to any legal retention
requirements.
d. Right to Restrict Processing:
You may object to the processing of your personal data, and in some cases, we will restrict
or limit the use of your data. - Right to Withdraw Consent:
If you have previously consented to the use of your data (e.g., for marketing), you can
withdraw that consent at any time by contacting us.
You can exercise any of these rights by contacting us via Contact Us - Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience. Cookies are
small text files placed on your device that help us:
- Remember your preferences and login details.
- Analyze website traffic and improve site functionality.
- Serve personalized content and ads based on your browsing habits.
You can control cookies through your browser settings, but disabling cookies may affect the
functionality of our site.
- Third-Party Links
Our website may contain links to third-party websites or platforms, such as social media
pages or external marketplaces like Amazon or Myntra. These sites have their own privacy
policies, and we are not responsible for their content or practices. Please review their
policies before sharing personal information. - Children’s Privacy
Our website and services are not directed to children under 18. We do not knowingly collect
or solicit personal information from individuals under 18. If we discover that we have
inadvertently collected such data, we will take immediate steps to delete it. - Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or
legal requirements. Any updates will be posted on this page with an updated Effective Date.
We encourage you to review this policy periodically to stay informed about how we are
protecting your data. - Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to
Contact us:
Email: weftwear@gmail.com
Phone: +91 9779266692
Address: SHOP NO. 4482/5, UPKAR NAGAR, FACTORY AREA, PATIALA, Patiala, Punjab, 147001